Legal eligibility
A transport partner must operate through a legitimate business entity and comply with the laws and professional requirements applicable to the transport it accepts.
← Compliance & EthicsExtended capacity.
G02 Partner Governance Document
Extended capacity.
One minimum standard.
The Transport Partner Code defines the minimum legal, insurance, security, execution, documentation and conduct expectations that apply when selected external capacity is used for VirtuGlam movements.
Licences, permits and driver requirements
Required transport authorisations, permits, driver documents and vehicle documents must be valid for the relevant movement and available as evidence when reasonably requested.
Insurance
The partner must maintain appropriate and valid carrier liability insurance for the services performed and provide evidence of cover when requested by VirtuGlam.
No unauthorised subcontracting
A transport assigned by VirtuGlam may not be subcontracted or transferred to another carrier without prior approval from VirtuGlam. The approved executing party must remain identifiable.
Vehicle and cargo suitability
The vehicle, loading configuration, payload, cargo space, access and securing equipment must be suitable for the shipment and the instructions accepted by the partner.
Cargo security and access
The partner must take reasonable measures to protect cargo against unauthorised access, loss and preventable damage. Cargo and vehicle access should remain limited to authorised persons.
Execution and communication
Pickup, delivery, timing and contact instructions must be followed. Material delays, access problems, cargo discrepancies or route-impacting events must be communicated without unnecessary delay.
Confidentiality and data
Customer identities, locations, cargo details, shipment values, rates, route information and documents may be used only for the authorised transport purpose and must not be disclosed unnecessarily.
CMR, POD and records
Transport and delivery documents must be accurate, legible and returned in the requested manner. Records must not be fabricated, altered or withheld to conceal an execution issue.
Incident and security reporting
Accidents, cargo damage, theft, suspected fraud, document irregularities and material security incidents must be reported to VirtuGlam promptly together with the information reasonably available.
Integrity and anti-bribery
Partners must not offer or accept bribes, kickbacks or improper advantages in connection with VirtuGlam transport work and must avoid deceptive or fraudulent conduct.
Road safety and working conditions
Applicable driving, rest, vehicle safety and employment requirements must be respected. Forced labour, exploitation, discrimination and knowingly unsafe working instructions are not acceptable.
Environmental responsibility
Partners should operate vehicles responsibly, avoid unnecessary mileage where practical and make environmental statements only where they are supportable.
Evidence, review and suspension
VirtuGlam may request reasonable evidence relevant to qualification or execution. Material non-compliance may result in rejection of a movement, suspension from further assignments or other action permitted by the applicable agreement and law.
Contractual relationship
Partner / Compliance Contact This Partner Code defines minimum conduct expectations. It does not replace mandatory law, CMR/AVC where applicable, VirtuGlam transport terms, a specific transport order or other expressly agreed written conditions.